Disclosure of Information / Cookies Collection & Use of Information
Australian Opal Cutters Pty Ltd recognizes the importance of protecting the privacy of you as a user of this web site. We do set cookies when users visit the website, only to design a better user experience. No personal information about you or your computer is being gathered by these cookies. Personal information is treated confidentially, and will never be shared with any third party companies. We consider the following to be personal information: your name, address, phone number, your e-mail address, credit card number and data about the pages you visited on this website. Australian Opal Cutters Pty Ltd will only ask for specific types of personal information when the need arises.

The information you provide will be kept confidential and used to support your customer relationship with Australian Opal Cutters Pty Ltd. Furthermore, we will not disclose your personal information to any outside organization for its use in marketing.

Information regarding you (such as name, address and phone number) and the products you purchase will not be given or sold to any outside organization.

Customer Refund Policy

Australian Opal Cutters, Australian Pearl Divers & Australian Diamond Cutters

So our customers are completely satisfied, as part of our company customer service policy we will gladly replace goods at cost price for cracks and accidental damage for up to 2 years. However, due to the difficulty in determining if a crack is accidental or a design and manufacturing fault, the goods must be assessed by our master jeweller who has over 30 years experience in this area and knows how to determine the exact nature of a crack or chip. Until the goods are assessed we can assure you that we will do all we can to maintain communication with the customers and to repair or replace the goods at no cost if it is our internal fault or at cost price if it has been accidentally damaged.

When posting items to Australian Opal Cutters for assessment of damage, we recommend that you use registered Australian Post or FEDEX courier. We also recommend the customer keeps proof of postage as it is the responsibility of the customer to keep track of the goods until it is delivered to Australian Opal Cutters. Goods must be received and assessed by Australian Opal Cutters before any refund or repairs can proceed.

The customer is required to pay postage for the returned goods, however if after assessment it is determined that it is a design fault the customer will be reimbursed.

Please remember to choose carefully as we do not refund if you change your mind, however so as our customers are fully satisfied we will gladly exchange or credit any item.

Internet orders: If it’s not what you expected,

Opals have colours that move, we will firstly determine if it is different in any way. If there is an obvious difference, return the item and we will refund once item is returned

Or it got damaged in the post, Or lost?

Our credit terms for returns/refunds is replacement of item within 30 days.